Careers with RMHC-KC

Full-time Guest Services Associate (Overnight)—Kansas City, MO

Ronald McDonald House Charities of Kansas City (RMHC-KC) has an evening/overnight Guest Services Associate position available. If you are a person who loves being part of a committed team and enjoys interaction with a diverse group of people, we would like to hear from you!

Guest Services Associates are responsible for the continuation of guest services, maintaining the cleanliness and order of the House, and ensuring the safety and security of residents within the House during evening hours.

 

Who We Are

Ronald McDonald House Charities (RMHC) has helped millions of families with sick children find comfort and support when they need it most. Our programs, tailored to meet the urgent needs of each community, can now be found in more than 64 countries and regions across the globe.

 

Since 1974, RMHC has created programs that strengthen families during difficult times. RMHC provides vital resources and compassionate care to children and their families being served by leading hospitals worldwide. Core RMHC programs — Ronald McDonald Houses, Ronald McDonald Family Rooms and Ronald McDonald Care Mobiles — provide access to health care and enable family-centered care.

 

The mission of Ronald McDonald House Charities of Kansas City (RMHC-KC) is to reduce the burden of childhood illness on children and their families. We do this by keeping families close to their sick children when they are receiving medical care at Kansas City-area hospitals. On any given night, RMHC-KC serves 87 families. Last year, we provided lodging to 7,685 families and supported more than 60,000 visits from inpatients and their families at our Ronald McDonald Family Room within Children’s Mercy. By providing a comfortable place to stay, warm meals and other supportive services, RMHC-KC works to keep families together during a difficult time. Families staying at RMHC-KC will experience a safe, peaceful environment so they can focus on what’s most important: their child’s health.

For over 38 years, Ronald McDonald House Charities of Kansas City has helped alleviate the worry and expense of finding a close, comfortable and affordable place for families to stay while their child receives the medical care they need. That can make a world of difference to a child bravely battling an illness or recovering from a serious injury.

A Day in the Life of a Guest Services Associate

  • Greets and registers families checking in and out, ensuring they are comfortable with their room assignment and policies of the House during their stay.
  • Assists families during their stay by answering questions, providing information, and resolving problems.
  • Ensures that rooms are clean and ready for newly arriving families.
  • Answers the phone and responds to inquiries; provides information to callers, visitors and families.
  • Ensures the House is always secure.
  • Assists volunteer groups with providing family meals, as needed.
  • Reports maintenance and security problems to ensure they are handled promptly.

 

Required Skills and Qualifications

  • High School diploma or equivalent
  • One year prior, relevant customer service experience
  • Familiarity with Microsoft Office applications and Google email
  • Ability to work independently and as part of a team
  • Interest in working with families and children
  • Strong communication skills
  • Good problem-solving and organizational skills
  • Strong attention to detail
  • Able to handle difficult situations with confidence and compassion
  • Spanish-speakers strongly encouraged to apply

 

Preferred Skills and Qualifications

  • Two year degree in business, social services, or hospitality services
  • Two to four years prior, relevant work experience in a social service or hospitality environment

Schedule

Sundays through Thursdays—11 p.m. to 7 a.m.  This is a full-time, 40 hour per week position; days off are Friday and Saturday evenings.

 

Reasons to Join Our Team:

  • We Put Families First– All things begin with our families so we are committed to treating our guests better than they expect by being courteous and kind. We are all ambassadors and smile a lot.
  • We Give Our Best– We value positive and professional attitudes. We believe personal energy and drive help overcome organizational challenges and take advantage of improvement opportunities in resourceful and accountable ways.
  • We Are Compassionate – We act in a caring and inclusive way towards all guests, volunteers and co-workers, regardless of relationships to them and without regard to any individual differences.
  • We Collaborate– We support one another in the delivery of our mission. Team is important and we are committed to helping each other provide the best for our guests. Communication is highly valued.
  • We Celebrate– We cheer each other on and encourage the success of others. We focus on appreciating and recognizing wins.

To Apply

Submit a cover letter AND resume to:

Monica Kaye, Human Resources Manager at mkaye@rmkckc.org

(Submissions without these items may not be considered)

 

RMHC-KC is committed to providing equal employment opportunities to all employees, and applicants for employment, regardless of their race, color, religion, national origin, sex (including pregnancy), age, disability, veteran status, sexual orientation, gender expression, or any other status protected by law.

Full-time Guest Services Associate (Overnight)—Kansas City, MO

 

 

Ronald McDonald House Charities of Kansas City (RMHC-KC) has an evening/overnight Guest Services Associate position available. If you are a person who loves being part of a committed team and enjoys interaction with a diverse group of people, we would like to hear from you!

 

Guest Services Associates are responsible for the continuation of guest services, maintaining the cleanliness and order of the House, and ensuring the safety and security of residents within the House during evening hours.

 

 

Who We Are:

Ronald McDonald House Charities (RMHC) has helped millions of families with sick children find comfort and support when they need it most.  Our programs, tailored to meet the urgent needs of each community, can now be found in more than 64 countries and regions across the globe.

 

Since 1974, RMHC has created programs that strengthen families during difficult times. RMHC provides vital resources and compassionate care to children and their families being served by leading hospitals worldwide. Core RMHC programs — Ronald McDonald Houses, Ronald McDonald Family Rooms, and Ronald McDonald Care Mobiles — provide access to health care and enable family-centered care.

 

The mission of Ronald McDonald House Charities of Kansas City (RMHC-KC) is to reduce the burden of childhood illness on children and their families. We do this by keeping families close to their sick children when they are receiving medical care at Kansas City-area hospitals. On any given night, RMHC-KC serves 87 families. Last year, we provided lodging to 7,685 families and supported more than 60,000 visits from inpatients and their families at our Ronald McDonald Family Room within Children’s Mercy. By providing a comfortable place to stay, warm meals and other supportive services, RMHC-KC works to keep families together during a difficult time. Families staying at RMHC-KC will experience a safe, peaceful environment so they can focus on what’s most important: their child’s health.

For over 38 years, Ronald McDonald House Charities of Kansas City has helped alleviate the worry and expense of finding a close, comfortable and affordable place for families to stay while their child receives the medical care they need. That can make a world of difference to a child bravely battling an illness or recovering from a serious injury.

 

 

A Day in the Life of a Guest Services Associate:

  • Greets and registers families checking in and out, ensuring they are comfortable with their room assignment and policies of the House during their stay.
  • Assists families during their stay by answering questions, providing information, and resolving problems.
  • Ensures that rooms are clean and ready for newly arriving families.
  • Answers the phone and responds to inquiries; provides information to callers, visitors and families.
  • Ensures the House is always secure.
  • Assists volunteer groups with providing family meals, as needed.
  • Reports maintenance and security problems to ensure they are handled promptly.

 

 

Required Skills and Qualifications:

  • High School diploma or equivalent
  • One year prior, relevant customer service experience
  • Familiarity with Microsoft Office applications and Google email
  • Ability to work independently and as part of a team
  • Interest in working with families and children
  • Strong communication skills
  • Good problem-solving and organizational skills
  • Strong attention to detail
  • Able to handle difficult situations with confidence and compassion
  • Spanish-speakers strongly encouraged to apply

 

 

Preferred Skills and Qualifications:

  • Two year degree in business, social services, or hospitality services
  • Two to four years prior, relevant work experience in a social service or hospitality environment

 

 

Schedule:

Sundays thru Thursdays—11:00 p.m. to 7:00 a.m.  This is a full-time, 40 hour per week position; days off are Friday and Saturday evenings.

 

Reasons to Join Our Team:

 

  • We Put Families First– All things begin with our families so we are committed to treating our guests better than they expect by being courteous and kind. We are all ambassadors and smile a lot.

 

  • We Give Our Best– We value positive and professional attitudes. We believe personal energy and drive help overcome organizational challenges and take advantage of improvement opportunities in resourceful and accountable ways.

 

  • We Are Compassionate – We act in a caring and inclusive way towards all guests, volunteers and co-workers, regardless of relationships to them and without regard to any individual differences.

 

  • We Collaborate– We support one another in the delivery of our mission. Team is important and we are committed to helping each other provide the best for our guests. Communication is highly valued.

 

  • We Celebrate– We cheer each other on and encourage the success of others. We focus on appreciating and recognizing wins.

 

 

To Apply:

Submit a cover letter AND resume to:

Monica Kaye, Human Resources Manager at mkaye@rmkckc.org

 

 

(Submissions without these items may not be considered)

 

RMHC-KC is committed to providing equal employment opportunities to all employees, and applicants for employment, regardless of their race, color, religion, national origin, sex (including pregnancy), age, disability, veteran status, sexual orientation, gender expression, or any other status protected by law.

 

Bilingual Housekeeping Coordinator (Spanish/English)—Kansas City, MO

 

Ronald McDonald House Charities of Kansas City (RMHC-KC) has a Full-time Bilingual Housekeeping Coordinator position available. If you are a person who is bilingual in Spanish and English, loves being part of a committed team and enjoys interaction with a diverse group of people, we would like to hear from you!

The Bilingual Housekeeping Coordinator is responsible for ensuring high standards of cleanliness, organization, and comfort while maintaining a home-like, supportive atmosphere of extraordinary, compassionate and gracious hospitality, consistent with Ronald McDonald House Charities of Kansas City’s (RMHC-KC) policies and core values. Bilingual fluency in written and oral Spanish/English required.

Who We Are

Ronald McDonald House Charities (RMHC) has helped millions of families with sick children find comfort and support when they need it most.  Our programs, tailored to meet the urgent needs of each community, can now be found in more than 64 countries and regions across the globe.

Since 1974, RMHC has created programs that strengthen families during difficult times. RMHC provides vital resources and compassionate care to children and their families being served by leading hospitals worldwide. Core RMHC programs — Ronald McDonald Houses, Ronald McDonald Family Rooms, and Ronald McDonald Care Mobiles — provide access to health care and enable family-centered care.

The mission of Ronald McDonald House Charities of Kansas City (RMHC-KC) is to reduce the burden of childhood illness on children and their families. We do this by keeping families close to their sick children when they are receiving medical care at Kansas City-area hospitals. On any given night, RMHC-KC serves 87 families. Last year, we provided lodging to 7,685 families and supported more than 60,000 visits from inpatients and their families at our Ronald McDonald Family Room within Children’s Mercy. By providing a comfortable place to stay, warm meals and other supportive services, RMHC-KC works to keep families together during a difficult time. Families staying at RMHC-KC will experience a safe, peaceful environment so they can focus on what’s most important: their child’s health.

For over 38 years, Ronald McDonald House Charities of Kansas City has helped alleviate the worry and expense of finding a close, comfortable and affordable place for families to stay while their child receives the medical care they need. That can make a world of difference to a child bravely battling an illness or recovering from a serious injury.

 

A Day in the Life of the Housekeeping Coordinator:

  • Supervises the work of contracted housekeeping staff and cleaning porters, ensuring their understanding and compliance with RMHC-KC’s policies, procedures and core values. Provides on-the-job training and coaching regarding effective cleaning techniques, choosing the correct cleaning agents, operating vacuums and other equipment, adhering to health and safety regulations, and demonstrating good customer service skills.
  • Inspects and maintains cleanliness and organization in all communal and public areas, including public restrooms, to ensure a high level of guest comfort and functionality. Communicates maintenance and/or safety concerns to the Facilities department.
  • Thoroughly and accurately completes daily and weekly cleaning tasks including, but not limited to, sweeping, moping, dusting, vacuuming, collecting and disposing of trash and recycling, and maintaining cleanliness of appliances in guest kitchen areas. Ensures guest and employee safety by keeping communal and public areas neat and orderly, and keeping floors free of slip and trip hazards.
  • Maintains inventory of supplies including linens, cleaning supplies, and other in-room items by monitoring supply usage, restocking levels, and submitting order requests to appropriate staff.
  • Establishes housekeeping standards and procedures; communicates information to contracted housekeeping staff and cleaning porters. Makes recommendations for service improvements to the Director of Programs to ensure efficient operations.
  • Immediately responds to housekeeping and cleanliness complaints, taking prompt and appropriate action to resolve problems and ensure RMHC-KC’s standards are maintained.

 

Required Skills and Qualifications

  • High School diploma or equivalent
  • Effectively present information in English and Spanish, to groups and individuals through verbal and written formats
  • Two (2) years relevant work experience in housekeeping operations management including supervisory experience
  • Familiarity with cleaning/maintenance contract management and oversight
  • Experience with social service or hospitality environments in which customer service and satisfaction are priorities
  • Familiarity with Microsoft Office applications and Google email
  • Ability to work independently and as part of a team
  • Good problem-solving and organizational skills
  • Strong attention to detail
  • Able to handle difficult situations with confidence and compassion
  • Ability to draft, evaluate, interpret and implement policies and procedures, write reports, business correspondence, and procedure manuals.

 

Schedule

Mondays thru Fridays—8:30 a.m. to 5:00 p.m.  Occasional evening and weekend work may be required.

Reasons to Join Our Team

  • We Put Families First– All things begin with our families so we are committed to treating our guests better than they expect by being courteous and kind. We are all ambassadors and smile a lot.
  • We Give Our Best– We value positive and professional attitudes. We believe personal energy and drive help overcome organizational challenges and take advantage of improvement opportunities in resourceful and accountable ways.
  • We Are Compassionate – We act in a caring and inclusive way towards all guests, volunteers and co-workers, regardless of relationships to them and without regard to any individual differences.
  • We Collaborate– We support one another in the delivery of our mission. Team is important and we are committed to helping each other provide the best for our guests. Communication is highly valued.
  • We Celebrate– We cheer each other on and encourage the success of others. We focus on appreciating and recognizing wins.

 

To Apply:

Submit a cover letter AND resume to:

https://outsourcingcareers-omniemployment.icims.com/jobs/2431/bilingual-housekeeping-coordinator-%28spanish-english%29/job?mode=view&mobile=false&width=1063&height=500&bga=true&needsRedirect=false&jan1offset=-360&jun1offset=-300

(Submissions without these items may not be considered)

RMHC-KC is committed to providing equal employment opportunities to all employees, and applicants for employment, regardless of their race, color, religion, national origin, sex (including pregnancy), age, disability, veteran status, sexual orientation, gender expression, or any other status protected by law.